International Ordering Info

NOTE: Due to new international tax laws and current delivery delay problems with international orders, we are not currently shipping to all countries.

INTERNATIONAL DELIVERIES MAY BE DELAYED BY SEVERAL DAYS OR  WEEKS.
U.S. Postal Service is not guaranteeing any delivery times on any packages. Canadian First Class & Priority International Packages are averaging 8 to 21 days to arrive.

UPS shipments may take up to 3-7 days longer than normal to arrive.

PLEASE NOTE THAT WE WILL NO LONGER SHIP PACKAGES TO THE UNITED KINGDOM DUE TO NEW TAX LAWS.

Orders may be placed online using the Shopping Cart & Checkout or may be placed by phone by calling (+420)289273826.

To add items to shopping cart, click on item and add to cart. Once you have selected your items, you may calculate your shipping costs prior to checkout or you may proceed directly to Checkout. PLEASE NOTE: item price and shipping charges do not include any duty or tax for International orders which may be charged by country of arrival. Tax and duty or custom fees are the buyer's responsibility and vary by location.

Accepted Forms of Payment:
American Express, Discover, MasterCard and Visa or plombierpontoise Gift Card. Sorry, we cannot accept International Debit Cards.

If paying by credit, make sure that the card number, expiration date, validation code AND billing address are entered correctly. Failure to provide correct information may cause card to be declined.

For Canadian orders being shipped to a U.S. address, be sure to include your Canadian billing address. Otherwise, your order may be flagged as a possible fraudulent order.

SHIPPING INFO:

We ship by either UPS or U.S. Postal Service.  Please be sure to include a PO Box number if your physical address does not accept mail delivery.

PLEASE NOTE: If choosing UPS as your shipping option, published shipping rates do not include UPS custom clearance fees plus any duty or tax which will be collected by driver upon delivery of package. UPS shipping rates may be less than U.S. Postal Service rates but their customs shipping fees are higher.

Item price and shipping charges do not include any duty or tax for International orders which may be charged by your country upon arrival. Tax and duty or customs fees are the buyer's responsibility. 

All UPS package shipping rates (Ground, 3rd, 2nd or Next Day) are based on the weight and actual dimensions of the package. Orders with multiple large size items will be considered an Oversize package and shipping rates may be higher.

You can add items to the shopping cart and when you are done go to the "Get Shipping Estimates" area on the shopping cart page to see the shipping options and prices available for your order.

Again, item price and shipping charges do not include any duty or tax for International orders which may be charged by your country upon arrival. Tax and duty or customs fees are the buyer's responsibility. 

DELIVERY TIME:

Orders paid by credit card or money order are normally shipped within 24 hours. Orders received after 2:00 p.m. on Friday or on Saturday are shipped the following Monday. International orders may take 8-18 business days to arrive depending on location and shipping option chosen.

Day order is placed is not a transit day. Shipping time begins the next day. All delivery times are approximate and are not guaranteed. Please note that Saturday and Sunday or Holidays are not counted as a working day.

plombierpontoise is not responsible for delays caused due to adverse weather conditions or delays caused by carrier.

ORDER CANCELLATION POLICY:
In the event you want to cancel an existing order, there may be a cancellation fee.

If an order has been received and the credit card has not been charged, there will be no cancellation fee.

If an order has been received and the credit card has been charged, then a 3% fee will be deducted from the credit refund to cover card processing fees we incur which are not refundable.

If an order has already been shipped, then it cannot be canceled. ALL return fees will be at customer expense. Customers will receive a refund for the amount charged for the items returned, not for original shipping costs.